Customer Success Telesales

Job description

Job responsibilities

The customer success telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship, which is the key to retention.

The main job duties and responsibilities are:

• The incumbent will have to work as part of a multi-functional team, involving collaboration with the internal team and external stakeholders.

• Support the branches for retention, renewals, and increase branch revenue via price increases and up-selling.

• Complaint management – identify and resolve customers' complaints within specific timelines.

• Alert account management – identify alert customers and explore possibilities for account revival.

• Provide recommendations and suggestions to the branch for improvement.

• Conduct regular reviews and terminate non-revival accounts.

• Analyze data and identify challenging areas to improve month-on-month performance.

• Share the monthly dashboard with analysis and recommendations.

Requirements

• Must be a Saudi candidate.

• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.

• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.

• Strong communication and telephone selling skills.

• Good command of English and Arabic.

Benefits

• Medical insurance Class A.

• 22 vacation days per year.