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Customer Service Jobs

Head Of Customer Solutions

Customer Service
Qatar - Full-Time
Full job descriptionOur objective is to get, grow and keep people and provide more internal opportunities for growth where colleagues can not only fit the immediate requirement but also have the drive, initiative and the right behaviors to contribute to the long-term future success of the organization.This senior leadership role is responsible for creating compelling, value-driven solutions and managing the pipeline of new business opportunities to unlock maximum value for the NHS. You will work closely with colleagues across the customer function, regional delivery, specialist advisory, and business support functions to co-create customer proposals and solutions. Influencing skills and managing across a matrix of cross-functional colleagues is key to success, as we operate as one team to create value for customers. Full job descriptionOur objective is to get, grow and keep people and provide more internal opportunities for growth where colleagues can not only fit the immediate requirement but also have the drive, initiative and the right behaviors to contribute to the long-term future success of the organization.This senior leadership role is responsible for creating compelling, value-driven solutions and managing the pipeline of new business opportunities to unlock maximum value for the NHS. You will work closely with colleagues across the customer function, regional delivery, specialist advisory, and business support functions to co-create customer proposals and solutions. Influencing skills and managing across a matrix of cross-functional colleagues is key to success, as we operate as one team to create value for customers. Posted on: 2025-01-17 Expires on: 2025-02-17 Quick Apply

Service Express Agent

Customer Service
Qatar - Full-Time
Job SummaryAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Job SummaryAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Posted on: 2024-12-19 Expires on: 2025-01-19 Quick Apply