About the role                                                                       

As a Customer Care Coordinator - Outstation, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.

About you

A successful candidate should possess the following experience and qualifications:

·       High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience

·       Customer-facing experience in an airline or hospitality company.

·       Excellent command of English language.

·       Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.

·       Ability to apply company policy as well as own judgement for case resolutions.

·       Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements