Job summary

The Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM’s responsibilities include supporting customers, and building close relationships that often last beyond any one project or job order lasting process ownership with the business itself.

The CSM will work directly with clients to help solve their problems and ensure their satisfaction. The CSM will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

The CSM is expected to work closely with the internal team such as sales, service delivery, software development & quality assurance.

Skills (Required)

• 2+ years of proven experience working as a Customer success manager / technical support specialist or in a similar role (Product Implementation, Delivery lead, etc.)
• Solid technical background with hands-on experience in IT solutions.
• Excellent troubleshooting skills
• Ability to quickly understand customers’ needs and suggest timely solutions
• Strong client-facing communication skills (written, oral, presentation)
• BS in Computer Science or relevant fields
• Fluent in English and Arabic

Skills (Required)

• Past experience in system administration / technical support.
• Past experience in technical sales