Role and Responsibilities

• Process AFC Refunds
• Perform Data Analysis
• Coordinate with project stakeholders in relation to AFC Refunds
• Manage daily Tracking Services Requests List and follow up with various Teams.
• Monitor the Customer Care Centre Tickets, compliance with the agreed Process.
• Identify areas to increase efficiency and automation of processes
• Liaise with internal and external Teams to fully understand data content
• Create data graphs and visualizations
• Perform Administrative tasks as required by project, such as Minute of meetings, presentation, reports and so on

Qualification and Education Requirements

• Bachelor's degree in data processing or IT related field, such as Engineering, Mathematics, Software coding
• A minimum of 3 years' experience.

Mandatory Skills

• Must be a Saudi National.
• Proficient with Excel and other Microsoft office software
• Data oriented mind with attention to details
• A minimum of good level of spoken and written English language
• Very good level of spoken and written Arabic language