DESRIPTION

We are seeking a highly motivated and customer-oriented Customer Support Manager to join our Support team in Riyadh, Saudi Arabia. The Customer Support Manager will play a critical role in overseeing and guiding the customer support team to deliver exceptional service to our valued students & parents. This role involves supervising and coaching support specialists, monitoring performance metrics, resolving complex customer issues, and collaborating with cross-functional teams to ensure high customer satisfaction and retention.

Requirements

• Experience as a Customer Support Manager or similar CS role.
• Previous experience in a team leadership or supervisory position.
• Familiarity with our industry is a plus (Ed-tech).
• Proficiency in using customer support tools, CRM systems, and other relevant softwares (Zendesk).
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Knowledge of customer support best practices and industry trends.
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• Demonstrated ability to analyze data and use insights to drive improvements.