Guest Services Management:

• Oversee the front desk operations to ensure efficient and high-quality guest services.
• Ensure guest check-ins and check-outs are processed smoothly and efficiently, maintaining accuracy in all guest accounts.
• Address and resolve guest complaints or issues promptly, ensuring guest satisfaction.
• Provide information about hotel facilities, services, and local attractions to guests.
• Monitor guest feedback and take necessary actions to improve service quality.

Staff Supervision and Training:

• Manage and lead the front office team, including receptionists, concierge staff, bellhops, and valet staff.
• Conduct regular training to ensure staff is knowledgeable about hotel policies, procedures, and guest service standards.
• Set performance goals for front office staff and conduct performance reviews.
• Foster a positive and collaborative work environment for the team, ensuring staff is motivated and productive.

?Reservation and Billing Management:

• Supervise and manage room reservations, ensuring the accuracy of guest bookings and special requests.
• Oversee the daily balancing of the front office cash and credit systems, ensuring accurate billing for guests.
• Ensure proper handling of guest payments, including check-ins, deposits, and billing discrepancies.
• Collaborate with the sales and marketing team to optimize room occupancy and revenue.