OPERATION CONSULTANT
Operations Consultant, you will be responsible for overseeing and optimizing restaurant operations to achieve maximum efficiency, profitability, and customer satisfaction. You will serve as a strategic partner to restaurant managers and franchisees, ensuring that all operations align with industry standards, policies, and brand expectations.
Key Responsibilities: Operational Excellence:
- Monitor and evaluate restaurant performance to ensure operational excellence and compliance with Quality, Service, and Cleanliness (QSC) standards.
- Develop and implement operational strategies to improve productivity, reduce costs, and enhance customer experiences.
- Conduct regular site visits to provide hands-on support, coaching, and feedback to restaurant teams.
Team Development:
- Collaborate with restaurant managers and franchisees to develop strong leadership pipelines through training and mentorship programs.
- Identify areas of improvement and implement development plans for team members to ensure high performance and succession planning.
- Foster a culture of accountability, teamwork, and continuous learning among restaurant staff.
Financial Performance:
- Analyze financial reports to assess performance metrics such as sales, profit margins, and cost control.
- Advise franchisees and managers on strategies to achieve or exceed financial targets.
- Assist in budgeting, forecasting, and resource allocation to optimize profitability.
Compliance & Safety:
- Ensure restaurants adhere to local labor laws, food safety regulations, and operational policies.
- Conduct regular audits to identify compliance issues and develop corrective action plans.
- Promote a safety-first culture, ensuring a secure and hazard-free environment for employees and customers.
Customer Experience:
- Drive customer satisfaction by ensuring restaurants deliver consistent, high-quality service and products.
- Monitor customer feedback and develop initiatives to address service-related challenges.
- Advocate for innovation to enhance the guest experience and operational efficiency.
Business Growth:
- Collaborate with franchisees on business development strategies to grow market share and improve competitive positioning.
- Support new store openings by providing operational guidance and staff training.
- Partner with the marketing team to execute promotional campaigns and community engagement initiatives.
