Job Summary

Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.

Required SKills

• Good selling skills and understanding of sales processes; can bring a sale to closure
• Possesses excellent telephone sales skills
• Good customer development and relationship management skills
• Knowledge of all products, cultures and brand strategies
• Basic understanding of need time strategy as developed by Revenue Management
• Knowledge of contractual agreements and legal implications
• Knowledge of food trends, food and beverage composition and menu planning
• Good sales skills to upsell products and services
• Ability to manage and balance group and local business
• Basic Knowledge of group business
• Ability to implement successful sales strategies for multiple properties
• Knowledge of operations and associated challenges for all brands