ROLE AND RESPONSIBILITIES

• Experience in Central Clearing House system
• Experience in AFC Backoffice and AFC System Architecture
• Handling of AFC systems Interface with 3rd Party Systems
• Analyzing of AFC fault reports and AFC related customer complaints and Coordination with the AFC Contractor
• Test and release new software in the Test & Development Center including ITS interfaces.
• Configure changes in the systems settings and administer access rights within the AFC system in alignment with the Client.
• Service and Maintenance management and alignment with AFC Stakeholders
• Administer the AFC cards, blacklist, new Versions, new Fare products... etc.
• Operation and Maintenance of AFC systems

QUALIFICATION AND EDUCATION REQUIREMENTS

• Bachelor's degree in a related field.
• A Minimum of 5 years technical experience in the operation and maintenance of AFC systems.

MANDATORY SKILLS

• AFC implementation, operations & maintenance experience.
• Knowledge in AFC System Architecture.
• SLA management experience.
• Knowledge of data analysis tools.
• Proficient with Excel and other Microsoft office software.
• Data oriented mind with attention to details.
• A good level of spoken and written English language.
• A good level of spoken and written Arabic language would be an advantage.