Job Description

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

Responsibilities:

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• Greeting and Assisting Guests:
• Welcome guests warmly upon arrival and provide an excellent first impression.
• Assist with check-in and check-out processes efficiently.
• Reservation Management:
• Handle room or appointment bookings and ensure accurate records in the system.
• Update availability and manage changes or cancellations as necessary.
• Customer Service:
• Respond to guest inquiries and provide information about services, facilities, or local attractions.
• Address complaints or concerns promptly and escalate issues to management when necessary.