DESCRIPTION

The role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives.

SKILLS

• Manages day-to-day operations of the store to ensure store operations objectives are achieved
• Greets customers and describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Resolves customer complaints and responds to comments in a timely and professional manner
• Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products
• Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines
• Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store