DESCRIPTION

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

SKILLS

• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
• Conducts store operations audits to ensure compliance with the required store standard operating policies
• Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
• Ensures promotions and pricing are accurate and in tune with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Submits daily invoices and sales recap to Finance
• Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products