Banquet Supervisor - Arabic Speaker

Job description

Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of the iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description
The Banquet Supervisor (Arabic Speaker) is responsible for supervising and coordinating all banquet operations, ensuring exceptional service standards and memorable guest experiences in a luxury hotel environment. The role oversees banquet colleagues during events, ensures flawless execution of functions, and serves as a key liaison for Arabic-speaking guests and clients. The Banquet Supervisor supports operational excellence, team performance, and guest satisfaction while maintaining the highest standards of luxury hospitality.

• Supervise the setup, execution, and breakdown of banquet events, including conferences, meetings, weddings, gala dinners, corporate functions, and VIP events.

• Ensure all function rooms and event spaces are prepared according to Banquet Event Orders (BEOs), hotel standards, and client specifications.

• Conduct pre-shift and pre-event briefings to communicate event details, service expectations, and operational priorities.

• Monitor banquet service delivery to ensure consistency, professionalism, and attention to detail.

• Coordinate closely with the Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams to ensure seamless event execution.

• Ensure banquet equipment, furniture, audio-visual requirements, and amenities are properly arranged and maintained.

• Anticipate operational challenges and implement immediate solutions to ensure guest satisfaction.

• Deliver exceptional, personalized service in accordance with luxury hospitality standards.

• Act as the primary point of contact for Arabic-speaking guests and clients during events.

• Respond promptly and professionally to guest inquiries, requests, and concerns.

• Build strong relationships with guests, event organizers, and VIP clients.

• Ensure guest feedback is addressed effectively and reported to management when necessary.

• Supervise, motivate, and support banquet colleagues during daily operations and events.

• Allocate duties and monitor staff performance to ensure productivity and service excellence.

• Provide on-the-job training, coaching, and mentoring to banquet team members.

• Promote teamwork, positive morale, and a culture of service excellence.

• Ensure colleagues comply with grooming, uniform, and professional conduct standards.

• Ensure compliance with hotel policies, food safety regulations, hygiene standards, and health & safety procedures.

• Maintain cleanliness and organization of banquet venues, storage areas, and service stations.

• Ensure proper handling, storage, and maintenance of banquet equipment.

• Follow emergency procedures and support a safe working environment for guests and colleagues.

• Review and understand Banquet Event Orders (BEOs) and communicate requirements to the team.

• Complete operational reports, attendance records, and shift documentation accurately.

• Assist with inventory control and the management of banquet supplies and equipment.

• Support manpower planning and scheduling as directed by management.

• Report maintenance issues and operational concerns promptly.

Qualifications

• Minimum 2-3 years of supervisory experience in Banquets, Food & Beverage, or Events Operations within a luxury hotel or upscale hospitality environment.

• Experience managing large-scale events, weddings, and VIP functions is highly desirable.

• Fluency in Arabic and English (spoken and written) is mandatory.

• Strong leadership, supervisory, and team management abilities.

• Excellent guest relations and interpersonal skills.

• Strong communication and problem-solving capabilities.

• Ability to perform effectively in a fast-paced, high-volume environment.

• Strong attention to detail and organizational skills.

• Knowledge of luxury hotel banquet operations and service standards.

• Proficiency in Microsoft Office and hospitality management systems is an advantage.