Front Desk Executive

Job description

Job Description:
We are hiring a Front Desk Executive for our client to manage front-desk operations, administrative coordination, customer communication, and sales support activities. The ideal candidate should have strong communication and organizational skills, a professional approach, and the ability to coordinate effectively with internal teams, customers, and overseas agents.

Key Responsibilities:
- Greet and welcome visitors, guests, and customers in a professional manner.
- Screen incoming calls and route callers to the appropriate staff members.
- Handle day-to-day administrative and front-office activities.
- Prepare daily staff attendance reports and submit them to the HR Department on time.
- Prepare and manage outgoing correspondence, emails, and other communications.
- Issue Delivery Orders (DOs) and coordinate related documentation.
- Coordinate with customers and schedule appointments for the sales team.
- Coordinate with overseas agents and provide administrative support to the sales team.
- Organize, maintain, and update company files, records, and documentation.
- Ensure compliance with applicable company policies, procedures, laws, and regulations.
- Provide general administrative and coordination support as required.
- Perform any other duties assigned by the management.
Candidate Profile:
- Bachelor's degree or diploma in Business Administration, Commerce, Logistics, or a related field.
- 1–2 years of experience in a front desk, administration, customer service, sales coordination, or office support role.
- Experience in the shipping, freight forwarding, logistics, or NVOCC industry will be an advantage.
- Good verbal and written communication skills.
- Professional and presentable with a customer-focused approach.
- Strong coordination and organizational skills.
- Proficiency in MS Office, email, and basic office administration systems.
- Ability to handle multiple tasks and work effectively under deadlines.
- Good attention to detail, particularly when handling documents and reports.
- Candidates available to join immediately or within a short notice period will be preferred.