Guest Relations Manager

Job description

معلومات عن الشركة
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

وصف الوظيفة

• Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.

• Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.

• Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.

• Monitor guest satisfaction and provide feedback to management for service improvements.

• Supervise and support the Guest Relations team in daily operations.

• Provide coaching and guidance to team members to maintain service standards.

• Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.

• Maintain guest records, preferences, and special requests in the hotel system.

• Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.

• Support the Guest Relations Manager in audits, inspections, and quality control initiatives.

• Assist in planning and executing special events, VIP services, and guest recognition programs.

• Ensure proper arrangements for guest amenities, surprises, and personalized services.

المؤهلات

• Minimum 3–5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.

• Strong interpersonal, communication, and problem-solving skills.

• Excellent command of English; additional languages are a plus.

• Ability to handle difficult situations with professionalism and discretion.