Guest Service Agent - Health Club

Job description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcome and assist hotel guests, club members, and visitors in a warm, friendly, and professional manner, ensuring excellent guest service in line with hotel standards.

• Handle guest inquiries, telephone calls, reservations, and bookings for the Health Club, swimming pool, gym, sports facilities, and recreational activities.

• Manage guest registration, membership verification, facility access, and daily attendance records, ensuring accurate documentation.

• Provide information about Health Club facilities, membership packages, sports activities, promotions, and other hotel services.

• Process payments, membership fees, and facility charges accurately in accordance with hotel financial procedures.

• Coordinate with Front Office, Housekeeping, Engineering, and the Sports & Recreation team to ensure smooth daily operations and guest satisfaction.

• Handle guest requests, feedback, and complaints professionally, ensuring timely resolution and escalating concerns when necessary.

• Maintain the cleanliness, organisation, and presentation of the reception area and ensure facilities meet hotel hygiene and safety standards.

• Promote Health Club memberships, sports programmes, fitness activities, and recreational services to maximise guest engagement and revenue opportunities.

• Support the organisation of sports events, recreational activities, and special promotions while ensuring compliance with hotel policies and standard operating procedures.

Qualifications

• Previous experience in a luxury hotel, resort, health club, or sports and recreation facility is preferred.

• Excellent communication and interpersonal skills with a strong guest-service orientation.

• Good knowledge of hotel operations, fitness facilities, and recreational services.

• Proficiency in Microsoft Office and hotel reservation or membership management systems.

• Ability to handle multiple tasks while maintaining professionalism and attention to detail.

• Strong teamwork, problem-solving, and organisational skills.

• Flexible to work shifts, weekends, and public holidays according to operational requirements.