Housekeeping Manager

Job description

Company Description
​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Job Description
​​​​​​
Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently deliver professional, friendly, and engaging service to guests and colleagues.

• Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.

• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.

• Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.

• Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.

• Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.

• Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.

• Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.

• Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.

• Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.

• Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.

• Balance operational, administrative, and team priorities effectively in a fast-paced environment.

• Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.

• Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.

• Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.

• Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.

• Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.

• Foster a culture of accountability, pride, teamwork, and continuous improvement.

• Lead by example and maintain a visible presence on the floor and throughout the operation.

• Perform other duties as assigned by leadership.

Qualifications
Your experience and skills include:

• At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preffered

• Computer literate in Microsoft Window applications preferred

• University/College degree in a related discipline an asset

• Excellent communication and organizational skills

• Strong interpersonal and problem-solving abilities

• Highly responsible & reliable

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information
Salary Range: $95,000 to $108,000 Annual
Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
Fairmont is proud to be an Equal Opportunity Employer.

EOE/M/F/D/V
All your information will be kept confidential according to EEO guidelines.