Operations Manager (Restaurants & Coffee Shops)

Job description

Operations ManagementOversee the daily operations of all restaurants and coffee shop outlets.Ensure consistent implementation of operational standards, policies, SOPs, and brand requirements across all locations.Conduct regular outlet visits and operational audits to identify gaps and implement corrective actions.Coordinate with Restaurant Managers, Café Managers, Supervisors, and other operational teams.Support new outlet openings, renovations, and operational readiness when required.Ensure appropriate staffing levels and efficient deployment of employees across outlets.Financial & Commercial PerformanceMonitor outlet sales, revenue, operating expenses, and profitability.Prepare and manage operational budgets in coordination with Finance and Management.Control food costs, beverage costs, labour costs, wastage, and other operational expenses.Review outlet P&L performance and implement improvement plans where required.Identify opportunities to increase sales, improve average customer spend, and enhance overall profitability.Food Quality & Customer ExperienceEnsure consistent food and beverage quality across all outlets.Maintain high standards of customer service and overall guest experience.Monitor customer feedback, complaints, and online reviews and ensure appropriate corrective actions.Work with outlet teams to improve service standards and customer satisfaction.Inventory & Supply ChainMonitor inventory levels, stock movement, wastage, and consumption.Coordinate with Procurement and suppliers to ensure timely availability of required products.Ensure proper stock control procedures and inventory management.Minimize food waste, stock losses, and unnecessary purchasing.Hygiene, Safety & ComplianceEnsure all outlets comply with food safety, hygiene, municipality, health, and other applicable regulatory requirements.Ensure proper implementation of HACCP and food safety standards where applicable.Conduct regular checks on cleanliness, kitchen operations, storage areas, equipment, and employee hygiene.Ensure operational licenses, permits, and required documentation remain valid and compliant.People ManagementLead and support Restaurant Managers, Café Managers, Supervisors, and operational teams.Coordinate with HR regarding manpower planning, recruitment, training, attendance, performance, and disciplinary matters.Establish operational KPIs and regularly evaluate outlet and employee performance.Identify training requirements and develop teams to improve operational performance.Promote accountability, teamwork, customer service, and a performance-driven culture.Reporting & Performance MonitoringPrepare weekly and monthly operational performance reports for Management.Monitor KPIs including sales, profitability, food cost, labour cost, wastage, customer satisfaction, inventory variance, and outlet performance.Develop action plans for underperforming outlets and follow up on implementation.Provide Management with recommendations for operational improvements and business growth. Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field.Minimum 7–10 years of experience in F&B operations, including significant experience managing restaurants and/or coffee shops.Minimum 3–5 years in a managerial or multi-outlet operations role.GCC experience is highly preferred, particularly within Oman, UAE, Saudi Arabia, Qatar, Bahrain, or Kuwait.Proven experience managing multiple F&B outlets is strongly preferred.Strong understanding of restaurant operations, food cost, inventory control, budgeting, P&L management, and customer service.Knowledge of GCC food safety, hygiene, and regulatory requirements is an advantage.Experience in opening new restaurants or coffee shop outlets is an advantage.