Retail Supervisor

Job description

Role Purpose:

Vodafone is Oman’s latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.

Our purpose is to ‘Connect for a Better Future ‘which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. What we offer are market-leading customer experiences and innovative digital services.

We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman.

We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman. As part of our retail expansion, we are looking for Retail Supervisor. This role will require you to support Manger Retail.

Key accountabilities and decision ownership:
• Day to day management support
• Staff planning / training support
• Store administration and inventory management support
• Manage KPI’s and targets
• Drive sales team and motivate business
• Undertake sales
• Resolve issues
• Ensure store standards are maintained
• Ensure staff standards are maintained

Core competencies, knowledge, and experience:
• Retail experience
• Communication
• Performance focused
• Customer experience focused
• Inspirational
• Effective at establishing needs
• Effective at problem solving
• Punctual with good organizational skills
• Presentable
• Interest in technologies
• Arabic and English speaking
• Overall minimum of 6 months to a year relevant experience in similar role
• Willingness to learn

Key performance indicators:
• Sales target achievement
• Customer Satisfaction and behavior
• Customer Retention
• Continuous Improvement

Must have technical / professional qualifications:
• 3-4 years of experience working as a Sales Supervisor or Sales Representative.