Senior Manager - Training - Food and Beverages

Job description

Function:

As a Senior Manager - Training, this position will play a pivotal role working closely with the Operations & Kitchen Team to create, organize, and facilitate F&B-specific training programs for our leaders and colleagues. This position will encompass a wide range of responsibilities, from conducting internal audits to identify training needs, managing the training budget, and facilitating corporate learning programs.

Primary Duties & responsibilities include but not limited to:
• Identify training needs and gaps and implement solutions to enhance productivity and performance.
• Prepare Training need Analysis by being part of internal audit to analyse training needs and develop a training calendar
• Review customer feedback report for designing training calendar
• Assist Department Managers in developing and implementing ongoing training, including monthly training calendars, across all the regions
• Collaborate with the Operations & Kitchen Team to design, organize, and lead training programs for both new and existing staff.
• Conduct regular internal audits to assess the effectiveness of training initiatives. Provide recommendations for improvements to align with Colleague Engagement and business objectives.
• Responsible for training calendars and attendance sheet
• Prepare annual training budget and maintain accurate records of monthly, quarterly, and annual training activities and expenses.
• Facilitate and execute learning programs, acting as a positive ambassador for mission and values of the organization.
• Coordinate with Product development Manager and R&D team for designing new product launch training
• Responsible for reviewing FOH & BOH SOP and training the team according to the brand standards.
• Work with all responsible person to establish a uniform onboarding process for new colleagues, ensuring that departmental orientation materials are up to date.
• Prepare and update learning materials to support training programs.
• Provide support for the successful completion of performance reviews and run reports on outstanding performance reviews.
• Assist Leaders and Colleagues in creating and following up on Individual Development Plans.
• Maintain and update all training records accurately.
• Conduct various F&B-specific training courses for restaurants, including Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling, etc.
• Ensure compliance with all safety regulations, maintain a safe working environment, and adhere to policies and programs.
• Provide assistance and support to Food & Beverage colleagues as required, especially during peak business periods.
• Other duties assigned from time to time based on requirement by the management

Skills

Skills:
• Proven experience in the food and beverage industry, with a strong understanding of service standards.
• Previous training and development experience
• Ability to work independently and collaboratively as part of a team
• Commitment to upholding safety, environmental, and company policies
• Good written and verbal English communication