Team Leader - Warehouse (Quick Commerce)

Job description

Job Purpose

Responsible for supporting the day-to-day operations of the warehouse/dark store by supervising store associates, coordinating order fulfillment activities, maintaining inventory accuracy, and ensuring orders are picked, packed, and dispatched within defined Quick Commerce SLAs and operational standards.Key ResponsibilitiesSupervise and coordinate daily receiving, put-away, picking, packing, and dispatch activities.Allocate tasks to warehouse/store associates based on workload and operational priorities.Ensure customer orders are picked, packed, and prepared for dispatch accurately and within defined SLAs.Monitor team productivity, order accuracy, fulfillment time, and on-time dispatch during the shift.Ensure inventory is properly stored, handled, and updated in the WMS/ERP system.Conduct regular stock checks and support cycle counts to identify and resolve inventory discrepancies.Monitor stock availability and report shortages, damages, expiries, and other inventory issues to the concerned team.Ensure team members follow SOPs, safety, hygiene, and quality standards at all times.Guide, train, and support warehouse/store staff on daily processes and operational procedures.Coordinate with Inventory, Supply Chain, Procurement, and Last-Mile teams to resolve day-to-day operational issues.Monitor the readiness of orders and coordinate timely handover to the Last-Mile team/riders.Escalate operational issues, system errors, stock discrepancies, and service delays to the Supervisor/Specialist.Maintain proper housekeeping and ensure the warehouse/dark store remains organized and operationally ready.Support daily operational reports, shift handovers, audits, and other administrative requirements.Identify recurring operational issues and suggest practical improvements to the Supervisor/Specialist. Qualifications & ExperienceDiploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.1–3 years of experience in Quick Commerce, warehouse, retail, dark store, or fulfillment operations.Previous experience in a team coordination or supervisory role is preferred.Basic knowledge of WMS/ERP, inventory control, order fulfillment, and warehouse operations.Good communication and coordination skills.Ability to work in a fast-paced, target-driven environment.Good problem-solving and team-handling skills.Willingness to work in shifts, weekends, and public holidays as required by the operation.