Technical Support Supervisor

Job description

We are seeking a Technical Support Supervisor to lead our support team.

This opportunity requires a candidate with strong leadership skills and experience in providing technical support.

Responsibilities:
• Supervising the technical support team and distributing tasks.
• Monitoring and resolving issues with hardware, software, and networks.
• Managing user accounts and permissions.
• Preparing equipment and accounts for new employees and closing them upon departure.
• Managing contracts, assets, and technical licenses.
• Tracking support tickets and ensuring timely resolution.
• Monitoring security and updating devices and systems.
• Preparing technical support reports and performance metrics.
• Coordinating with vendors and other departments to resolve technical issues.

Skills
• Ability to solve problems quickly and efficiently.
• Excellent communication skills.
• Experience in managing technical support and a deep understanding of technical processes.
• Ability to analyze data and use it to improve performance.
• Technical writing skills to create clear and precise documentation.
• Adaptability to rapid changes in technology and market needs.
• Proficiency in English, both spoken and written.