Vice President And Area Manager, Liability Manager

Job description

Job summary / introduction

Lead the assigned team effectively to meet team objectives and KPIs. Ensure recruitment, training, motivation, and retention of assigned staff. Track daily sales activity to ensure superior client onboarding experience. Ensure strict adherence to all KYC, compliance policies, and other processes as stipulated.

Key responsibilities

• Balance sheet growth and revenue targets

• People management

• Compliance to regulatory and bank risk policies

• Leading sales force for business banking liabilities and assets (unsecured and secured) products targeted to SME segment

• Accomplish set sales and revenue objectives for all products as per the business plan

• Manage the assigned team to achieve monthly and annual set objectives

• Maximize cross-sell opportunities to ensure higher productivity

• Maintain sales performance MIS for review by area manager

• Be commercially effective in the role and consistently keep customer/client as focus

• Ensure excellent customer service by business banking group sales personnel by delivering quality client onboarding experience

• Ensure team alignment to achieve superior client onboarding experience

• Understand and resolve customer redressals and take appropriate action if required

• Implement people development and learning and development agenda of the department in close coordination with the bank academy to build a great team and create a winning culture

• Lead by example and build strong relationships with all stakeholders

• Take accountability for own development and support learning and growth of all team members by rolling out specific trainings and skill enhancement programs

• Ensure recruitment, training, performance, motivation, and retention of all assigned sales personnel

• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings

• Build and maintain effective business relationships with all internal departments

• Coordinate with other departments to ensure processing of applications within prescribed turnaround times

• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively

• Ensure implementation of prescribed sales and compliance processes as per bank policies

• Implement governance and controls to proactively identify, manage, and minimize or mitigate potential losses to the franchise

• Implement risk control assessment process across all areas of business banking group department including selling, client onboarding, recruitment, training, performance management, human resources, fraud control, operations, client application, and KYC documentation

• Implement all prescribed internal processes to ensure satisfactory audit ratings by adherence to all prescribed processes

• Monitor the non-performing loan (NPL) rate regularly and take remedial action as appropriate whenever required

• Function within the framework and boundaries of group policies as well as overall organizational and governance frameworks

• Authorized to take decisions as per the approved authorization matrix

Requirements / qualifications

Education required:

University degree, MBA, or PGDM

Experience:

10 to 12 years of experience in banking or financial industry at supervisory position. Proven experience managing a team of sales officers within the business banking liabilities segment.

About us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Career development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our values

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.